all orders are processed and shipped with tracking within 1-3 business days from the time it was ordered. if you have not received an email with a tracking number, please contact support@betterplaceofficial.com

before emailing us, please check to see that your tracking number says delivered and that the delivery address provided is accurate. it's always worth checking with your neighbor in case it may have been delivered to the wrong address. if there are any concerns please contact us at support@betterplaceofficial.com and we will work with you to find a solution.

all sale items are final once purchased and are not eligible for returns.

each product includes a size guide and description of the product's fitment. if there are any questions reach out to support@betterplaceofficial.com and we'll be happy to assist you to find the right fitment.

please read our best care instructions included on each product page. use a cold wash cycle and hang to dry for best results.